Introducing our Success Plan designed to propel your business’s success from day one

With our Success Plan, you're not just a customer – you're a partner in success. We're committed to providing you with the support, resources, and guidance you need to thrive.

The Success Plan is available as an additional purchase in every version of Design Flex.

Explore pricing
A diverse group of professionals shaking hands in an office setting.

Discover our Success Plan designed to propel your business’s success from day one

Customer support icon

Priority & Expert Support

  • Access a dedicated support line with extended hours, including Saturdays – because timely help matters
  • Join weekly office hours for direct guidance from our expert trainers

Training icon

Essential Onboarding

  • Getting Started: Accelerate new hire productivity with an exclusive onboarding
  • Exclusive onboarding program valued at $120 to jump-start productivity

Discount icon

Exclusive Training Savings

  • ​Start strong with our Starter Training package, valued at $710
  • Receive 50% off one online instructor-led training annually, worth $425
  • Enjoy a permanent 15% discount on all future training sessions

Here is a full description of what is included in the Success Plan

Included in your subscription
Without Success Plan
With Success Plan
Description
Technical support and services      
Telephone support

Monday–Friday, 9AM–7PM EST

Monday–Friday, 9AM–7PM EST, plus Saturday, 9AM-7PM EST
Dedicated phone number with priority status

Contact support agents to handle your technical questions and issues through the phone
Live chat

24/5, plus Saturday 8AM–12PM EST

24/5, plus Saturday 8AM–7PM EST

Live support in real-time with support agents through chat
Support center

Included

Included

Online support portal full of how-to articles and videos to answer your questions
Onboarding      
Installation guide

Included

Included

Online installation guide available
Personalized onboarding assistance

Not included

Included

Get guided setup and personalized assistance from a Design Flex Expert – $120 value
Training      
Webinar based training

Included

Included

Over 30 product and thought-leadership webinars to view
Discounted training starter package

Not included

Free training Starter Package - $710 value

Package includes three on-demand courses to help you get started (Apply coupon)
Discounted premium web-based training

Not included

50% off one instructor-led course annually - $425 value

Instructor-led classroom training available across the US and Canada (Apply coupon)
Discounted in-person classroom training

Not included

15% off all training

On-demand training or instructor-lead on-line training available to pick from (Apply coupon)
Live office hours with expert trainers for on-going support

Not included

Included

Book time with knowledgeable experts to help you on your journey
Software maintenance & upgrades      
Software version upgrades

Included

Included

Always be on the latest version of the software. Available in Cyncly Account
Software maintenance releases, service packs, patches, updates, and hotfixes

Included

Included

Access the newest features and enhancements made to your software. Available in Cyncly Account